Nykeia Jackson Jones

Risk Management Specialist @CoverMyMeds

Developed strong connections with internal business partners, cultivating trust in service delivery and firm understanding of client needs • Compiled and translated technical business data into easy-to-understand reports for distribution. • Created, owned and implemented an Incident & Problem Management process for all technical and security outages and incidents • Created and customized Tableau and Domo pages to show incident metrics for leadership to review and use to make key business decisions • Created the curriculum and facilitated Incident & Problem Management training/coaching and mentoring to all technical department employees • Formalized an initiative to bring all leaders across the business to discuss key metrics relating to system outages • Created training and marketing materials for company\'s physical security program • Created a detailed tracking guide for the company\'s Third Party Risk Management vendor intake process • Created and established a new hire onboarding guide for the company\'s security segment • Led interviews with key business users to collect information on an emergency developer restricted access business process to develop a standardized procedure. • Onboarded, trained and oversaw instructors handling post implementation reviews for our technology incidents