Nykeba Dallas

About Nykeba Dallas

Over the course of my career, I have demonstrated a strong track record as a…

Experience

1. Area Manager Ii

   Amazon

   Jun 2019 — Present · Monroe, OH, US

   Lead, motivate, and mentor a team of shift leaders and associates while overseeing end-to-end operations for multiple paths within the Outbound Department. Play a key role in providing direction, managing performance, offering regular feedback, and actively supporting career development and employee growth. Conduct thorough on-boarding for new team members to ensure they understand their roles, responsibilities, and company policies. Provide ongoing training and support to help team members excel in their roles. Identify opportunities for career development and create plans to help employees grow within the organization. Oversee day-to-day operations, ensuring standard operating procedures are followed consistently. Analyze processes to identify areas for improvement and implement solutions to enhance efficiency and effectiveness. Delegate tasks and responsibilities to ensure all aspects of operations are executed smoothly. Set clear performance expectations and provide regular feedback to team members. Recognize and celebrate achievements, while addressing areas that need improvement. Conduct performance evaluations and work with individuals to create actionable development plans. Work closely with various support teams, including Safety, Loss Prevention, Quality Assurance, and Human Resources. Collaborate to develop and execute plans that align with overall business objectives. Ensure all departments work together seamlessly to achieve common goals.

Education

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (MBA), Marketing/Marketing Management, General

  2006 — 2009

• Savannah State University

  Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services

  2001 — 2005

Skills

• Microsoft Office
• Strategic Planning
• Problem Solving
• Transportation Management
• Customer Satisfaction
• Cross-Functional Team Leadership
• Transportation
• Customer Service
• Inspiring Leadership
• Easily Adaptable
• Delegation
• Operations Management
• Microsoft Powerpoint
• Team Building
• Training
• Conflict Management
• Customer Support
• Decision-Making
• Microsoft Excel
• Management
• Team Leadership
• Assertive
• Microsoft Word
• Honesty
• Logistics Management
• Safety
• Team Motivation
• Leadership