Nyea Wright

About Nyea Wright

Experienced Workforce Analyst and Operations Leader with a strong record of driving performance, shaping strategy, and influencing outcomes across healthcare and customer service environments. I bring a blend of analytical expertise and executive presence, leveraging data-driven insights to guide decision‑making, streamline processes, and enhance organizational efficiency.Throughout my career, I’ve led initiatives that improved operational workflows, strengthened vendor partnerships, and empowered teams through clear communication, coaching, and collaborative leadership. My proficiency with SQL, Tableau, and Excel enables me to translate complex data into meaningful narratives that support strategic planning and elevate business performance.Recognized for identifying inefficiencies and implementing high‑impact solutions, I excel at navigating complex challenges, aligning diverse stakeholders, and delivering results that advance organizational goals. Passionate about combining analytics and leadership, I thrive in roles where clarity, influence, and operational excellence are essential.

Experience

1. Senior Workforce Analyst

   UnitedHealthcare

   Aug 2022 — Present · Atlanta, GA, US

Skills

• Management
• Team Building
• Genesys
• Leadership
• Microsoft Excel
• Call Centers
• Wireless
• Performance Management
• Customer Relationship Management (Crm)
• Customer Experience
• Customer Retention
• Avaya Ip Telephony
• Customer Service
• Account Management
• Outlook
• Microsoft Office
• Sales
• Recruiting
• Coaching
• Training
• Customer Satisfaction
• Team Leadership
• Telecommunications
• Business Process Improvement
• Time Management
• Employee Relations
• Vendor Management
• Human Resources