Nydia Serna

About Nydia Serna

I’ve spent my career leading global HRIT transformations that reimagine how organizations connect, support, and empower their people. From Latin America to the U.S. and rest of the world, I’ve seen firsthand how digital innovation can humanize the employee experience when it’s rooted in purpose and care.Joining Baxter is deeply meaningful to me because this is where technology meets humanity. As Global Head of HR Digital Operations, I have the opportunity to help shape the solutions and experiences that enable our people to deliver on Baxter’s mission to save and sustain lives every single day.I’m passionate about simplifying work, amplifying talent, and creating spaces where people can grow, lead, and belong. My focus is on building sustainable digital operations that combine data, design, and empathy, turning complexity into clarity and enabling every employee to do their best work.Outside of work, I find energy in mentoring, traveling, and exploring new ideas that challenge how we think about leadership and transformation.

Experience

1. Global Head, HR Digital Operations

   Baxter International Inc.

   Oct 2025 — Present · Deerfield, IL, US

   ThisIsWhere digital transformation meets human purpose.I am privileged to lead the way in shaping Baxter’s HR Digital Operations strategy, driving the integration of people, process, and performance through our Growth & Performance System (GPS). My team passionately reimagines HR through data-driven insights, driving high-performing functions that empowers employees, enhances experiences, and delivers measurable business impact.Uniting HR, IT, and our business customers, I lead Baxter’s global HR technology ecosystem including Workday, ServiceNow, and Cornerstone, to enable scalable, compliant, and human-centered operations. By simplifying processes, advancing automation, and building a culture of innovation, we make technology feel human and bring Baxter’s mission of saving and sustaining lives through every digital experience.

Education

• Tecnológico de Monterrey

  Masters, Administration, Human Capital Management, IT, Mkt,

  2009 — 2012

• Tecnológico de Monterrey

  Bachelor of Engineering - BE, IT, BI, ERPs, Networking, Administration, Finance, Marketing, Accounting

  2004 — 2008

Skills

• Analysis
• Leadership
• Itil Service Strategy
• Project Implementation
• Business Process
• Itil
• Financial Analysis
• Human Resources
• Word
• Administration
• Research
• Spanish
• Microsoft Office
• Problem Solving
• Management
• Team Building
• Negotiation
• Aris
• Sap
• Powerpoint
• Change Management
• Business Process Management
• Planning
• Business Analysis
• Process Improvement
• Successfactors
• Business Process Design
• Sap R/3
• Excel
• Brazilian Portuguese
• Project Management
• Teamwork
• Strategic Planning
• Competitive Analysis
• Team Leadership
• Erp
• English
• Business Strategy
• Contract Negotiations
• Business Intelligence