Nydani Vinuthna
B.TECH GRADUATE || CSE || ASPIRING FULL STACK DEVELOPER|| || PYTHON FULL STACK TRAINEE || C || HTML || PUBLIC SPEAKER
- Role
- Information Technology Support Specialist Trainee at High Quartile
- Location
- Vijayawada, AP, IN
- LinkedIn followers
- 500 followers
About Nydani Vinuthna
A Computer Science Engineering graduate with a strong foundation in software development and a passion for building impactful digital solutions. My journey in tech began with Python, and over time I’ve expanded my skills into full stack development, exploring both front-end and back-end technologies.I enjoy turning complex problems into clean, user-friendly applications and am constantly seeking opportunities to grow as a developer. Whether it\'s writing efficient backend logic or crafting intuitive user interfaces, I’m excited by the possibilities of technology and its power to create meaningful change.Currently, I’m looking for opportunities to contribute, learn, and collaborate on innovative projects in the tech space.
Experience
Information Technology Support Specialist Trainee
Oct 2025 — Present
L1 Technical Support InternHigh Quartile | Internship (6 Months)Served as the first point of contact for end users through phone, email, and ticketing systems, providing timely and effective technical support.Diagnosed and resolved Level 1 issues related to hardware, software, operating systems, and basic network connectivity.Provided hands-on support for Identity and Access Management (IAM) using Active Directory (AD) and IAM tools, including password resets, account unlocks, and user access provisioning.Supported users with SAP applications by assisting with login issues, access requests, and basic navigation problems; escalated functional issues to L2 teams as required.Assisted users with Salient VPN / SSL VPN setup and troubleshooting to ensure secure remote access.Provided end-user support for Microsoft Office 365 (Outlook, Teams, OneDrive), including email configuration, license assignment, and access issues.Installed, configured, and troubleshot desktops, laptops, printers, and standard enterprise applications.Logged, tracked, and updated incidents and service requests using ticketing tools while ensuring accurate documentation.Followed ITIL processes to categorize, prioritize, and resolve incidents within defined SLA timelines.Escalated complex or unresolved issues to L2/L3 teams with detailed troubleshooting steps and clear documentation.Assisted with user onboarding and offboarding activities, including account setup, email access, SAP access, and VPN permissions.Maintained knowledge base articles and documented recurring issues to improve resolution efficiency.Delivered high-quality customer service by communicating technical solutions in a clear, user-friendly manner
Education
Central Board of Secondary Education
SSC, High School Equivalence Certificate Program
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