Nyasia Greene

About Nyasia Greene

Customer Success | SaaS & Digital Strategy | Revenue Growth & RetentionI’m a Customer Success Leader with a proven track record of helping businesses maximize technology adoption, drive revenue growth, and enhance customer retention. With experience at HubSpot, Meta, Yelp, AT & T, and Verizon, I’ve worked across SaaS, digital advertising, and telecommunications, helping companies turn challenges into scalable success stories. How I Deliver Impact: Customer Retention & Growth – Implementing strategies that have increased renewal rates by 10%and driven portfolio revenue growth by 20%. Data-Driven Engagement– Leveraging analytics and automation tools to improve CSAT scores by 5% and optimize business workflows. Consultative & Strategic Success Planning – Partnering with C-level executives and mid-market businesses to create tailored digital transformation roadmaps. Cross-Functional Collaboration – Aligning Sales, Product, and Support teams to deliver seamless customer experiences that reduce churn and increase adoption. I thrive in fast-paced, high-growth environments where I can turn customer relationships into long-term business partnerships. Passionate about customer-centric innovation, process optimization, and leveraging technology to solve real business challenges. Let’s Connect! Whether it’s about customer success strategies, digital transformation, or growth opportunities, I’d love to chat!

Experience

1. Customer Success

   HubSpot

   Jul 2023 — Present

   Accountable for overall customer success, including renewal readiness, solution adoption, customer health, and satisfaction.Act as a trusted advisor to clients, defining measurable success plans with clear outcomes and ensuring strategic alignment.Develop and implement customer engagement frameworks to drive adoption and business value.Utilize data-driven insights to identify customer risks, execute retention strategies, and optimize adoption of HubSpot solutions.Foster innovation and thought leadership, sharing best practices and new ways customers can leverage HubSpot to scale their businesses.Lead cross-functional collaboration to ensure a seamless customer journey, advocating for customer needs internally.Drive continuous improvement by contributing to initiatives that enhance customer success processes and efficiency.

Education

• Continental School of Beauty Culture

  Esthetics License, Aesthetician/Esthetician and Skin Care Specialist

  2021 — 2022

• Monroe Community College

  Associate of Arts and Sciences - AAS, Liberal Arts and Sciences/Liberal Studies

• Western Governors University

  Bachelor of Science - BS, Marketing