Nya Thomas
Senior Business Analyst | Expert in Process Optimization & Data Analytics | Driving Organizational Efficiency | Experienced in Dynamics 365 & Azure Integration
- Role
- Senior Business Process Analyst at PNC
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Nya Thomas
With over a decade of experience as a Senior Business System Analyst, I have honed my skills in eliciting, analyzing, and documenting requirements for business processes and information systems. My commitment to conducting in-depth evaluations and streamlining workflows has resulted in optimized operations and enhanced business performance across various industries. Throughout my career, I have demonstrated expertise in collaborating with diverse management teams to drive organizational efficiency. As a proven leader, I have successfully fostered collaboration and led teams to deliver impactful solutions that meet both strategic and operational objectives.
Experience
Senior Business Process Analyst
Mar 2025 — Present · US
Directed financial systems modernization initiatives across cross-functional teams, achieving 20% faster project delivery while ensuring regulatory, PCI-DSS and financial controls compliance for customer records.• Orchestrated risk management, and RAID log tracking, mitigating delivery risks and reducing project delays by 18%, using MS Project for schedule and dependency management while maintaining strict cost control.• Led release planning and UAT coordination, leveraging Power BI dashboards to improve transaction workflow efficiency across monthly financial transactions, including payment reconciliation and refund workflows, embedding continuous improvement practices.• Facilitated Agile ceremonies including sprint planning and retrospectives, applying SAFe methodology to improve delivery velocity across multiple parallel banking initiatives.• Implemented workflow optimization using Lucidchart and Confluence, automating 8 departmental reporting workflows and reducing inter-team reporting time by 25%, applying MoSCoW prioritization for scope.• Managed delivery progress and cross-team dependencies via Azure DevOps, improving collaboration and task throughput, while using ServiceNow PPM for project and portfolio tracking aligned with budgeting and forecasting objectives.
Education
University of South Dakota, Vermillion, SD
Bachelor of Arts in Business Administration and Management, Business Management
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