Nadine Will-Orth
Head of Customer Service (International) @DISH Digital Solutions
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WORK HISTORY
Head of Customer Service (International) @DISH Digital Solutions
Global end-to-end responsibility for the B2B Customer Service organization across 15 countriesLeadership of a multi-tier support organization (1st–3rd level support, Customer Success, QA)Design and continuous optimization of a scalable support operating model, including prioritization, escalation frameworks, and quality standardsManagement of international outsourcing partners, including capacity planning and performance managementImplementation of KPI-driven service governance with a focus on efficiency, SLA compliance, and data qualityStructured integration of customer feedback into product and engineering teamsDigitalization of core support processes, including AI-enabled solutionsEstablishment of a technical SaaS second-level support function (cloud POS, payment, order solutions)Optimization of the ticket structure across all support levelsManagement of logistics
EDUCATION
University of Bremen
Bachelor of Arts (B.A.), Kulturwissenschaft und Anglistik/ English-Speaking Cultures
SKILLS
ABOUT NADINE WILL-ORTH
Head of Customer Service (International) bei DISH Digital Solutions | SaaS, inkl. Tech Support Tier 1-3, B2B/B2C | A motivating, empowering, and inspiring leader with strong emotional intelligence
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