Nwamaka Ejeh

Business Analyst (Salesforce) @Improvtek Consulting

ON, CA

Collaborating with internal teams and external partners, utilizing tools such as JIRA to streamline project management and ensure seamless execution- Conducted comprehensive assessments of clients\' legacy systems to identify migration requirements- Led data cleansing and deduplication efforts, ensuring data integrity during the migration process- Analyzed legacy system data and mapped it to Salesforce objects, resulting in a 99% data accuracy post-migration- Developing and maintaining accurate User Stories and Business Requirements, including User Acceptance criteria, to ensure developers, testers, and clients understand and realize business value- Developing and modelling business process flows, enhancing efficiency and clarity- Built Custom Dashboards from Dynamic reports for managing the roles, profiles, apps, and control of user visibility in the Salesforce platform- Conducting client sessions, webinars, and training, ensuring effective communication and knowledge transfer- Rendered expert consultancy in specialized domain areas, advising on technology and solution selection for implementation- Providing daily troubleshooting and support for internal built and procured production systems.