Nhung V.
Technical Program Manager at Microsoft
- Role
- Technical Program Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Technical Program Manager
Jul 2024 — Present · Seattle, WA, US
Security - Identity and Network Access (IDNA)• Amplified organizational learning and leadership visibility by curating high-impact topics and automating weekly document generation—saving ~2 hours/week and ensuring consistent delivery to CVPs and senior leaders.• Reduced engineering overhead by 5% through delivery of a modernized outage dashboard in partnership with Azure, replacing legacy tools and enabling data-driven service health reviews across teams.• Adapted rapidly to evolving outage and change management processes by proactively upskilling in Kusto and leveraging AI tools to build custom queries and solutions—accelerating incident response and reducing dependency on deprecated dashboards.• Improved Rhythm of Business (RoB) execution and accountability by establishing a structured process for organizational weekly service health reviews, enhancing planning and visibility for engineering teams and leadership.
Education
University of Warwick
Master of Science - MS
2019 — 2020
Telfer School of Management at the University of Ottawa
Bachelor of Commerce (B.Com.)
2013 — 2017
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Powerpoint
- Customer Service
- Research
- Teamwork
- Photoshop
- Social Media
- Public Speaking
- English
- Html
- Windows
- Event Planning
- Time Management
- Team Leadership
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