Nuzhat Sayed
ServiceNow Developer || Integration Specialist || ITSM || CSM || Integrations || ITBM || Service Portal Developer || CMDB || Discovery || Virtual Agent || Agent WS
- Role
- Sr Servicenow Developer Administrator at Accenture Federal Services
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Nuzhat Sayed
Green Card holder with supreme skills in ServiceNow CMDB and ITOM (Discovery, Service…
Experience
Sr Servicenow Developer Administrator
Mar 2021 — Present · New York, NY, US
Led full-cycle implementations of ServiceNow HR Service Delivery (HRSD) including lifecycle event automation for onboarding, offboarding, employee transitions, and case management.· Designed and deployed a multi-tier HR Case Management system with automated assignment rules, SLAs, HR templates, and secure access to ensure confidential data handling.· Configured HR Service Portal with intuitive UI/UX and integrated knowledge base, enabling employees to self-serve HR requests and track case statuses in real-time.· Developed HR Playbooks for processes like employee onboarding, benefits enrollment, and leave management, enabling standardized task flows and enhancing HR agent productivity.· Integrated HRSD with Workday and Active Directory to ensure accurate synchronization of employee records, job changes, and access provisioning activities.· Built custom reports and dashboards in HRSD to provide visibility into HR performance metrics such as case resolution time, employee satisfaction, and workload distribution.· Spearheaded the design and implementation of a robust Configuration Management Database (CMDB) to ensure accurate and comprehensive tracking of configuration items (CIs) across the enterprise.
Education
University of Mumbai
Bachelor of Commerce
2004 — 2008
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.