Nuzeefa Syed
Marketplace Manager @ TopHire.co | Sales, Engagement, Retention
- Role
- Marketplace Manager at TopHire.co
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Nuzeefa Syed
Customer experience and operations leader with 9+ years of experience across SaaS…
Experience
Marketplace Manager
Jan 2022 — Present
Directed a dynamic team of 50 analysts at a leading tech startup & SaaS organization, spearheading innovative marketplace strategies to enhance team performance. & :Strategically expanded the team, fostering leadership skills and mentorship among team leaders to cultivate a high-performance organizational culture:Played a pivotal role in executive decision-making by conducting comprehensive business reviews and aligning with C-level executives on key strategies- & :Championed a collaborative approach with sales, support, and product teams, significantly improving customer engagement, retention, satisfaction, and reducing churn. & :Leveraged data analytics to identify market trends and optimize the customer lifecycle, establishing and implementing critical KPIs to drive organizational success.
Education
Usha Pravin Gandhi College of Arts, Commerce and Science
Bachelor of Science - BS, Information Technology
2013 — 2016
Cosmopolitans Vallia ChhaganlalLaljibhai College of Commerce and Valia Lilavantiben Chhaganlal College of Arts
High School Diploma, Science - Information Technology
2011 — 2013
University of Mumbai
Bachelor of Science - BS, Information Technology
Amity University
Post Graduate Diploma, Business Management
2021 — 2023
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