Madusanka Nuwan

Information Technology Engineer @Silver Star Electronics Llc

AE

Level 3 Customer Support• Network Administration & Troubleshooting (Cabling, Network Traffic Monitoring, etc)• Installation, configuration, and maintenance of network components like Switches, Routers, and Wireless Access Points (Aruba, Unifi, Rujee)• Microsoft O365 & G suite Supporting• IP PBX Installation and Configuration• Installations and provide support for HP ProLiant (ILO), Dell (Idract) & Lenovo (Xclarity) Servers• Microsoft Hyper-V & VMware ESXI, VCenter installation, Configuration, and Backup • Installation, Administration, Troubleshooting, and Maintenance of Windows Server 2012, 2016,2019 & 2022(Active Directory, Group Policy)• Conducted penetration testing for customers to identify vulnerabilities in the network infrastructure and applications, recommending and implementing security measures to mitigate risks(Nmap, ZenMap,Wireshark)• Analyzing, troubleshooting, and installing on-site with CCTV Supports• Installation of Video Conferencing solutions (Poly & Logitech Rally)• Coordinate with corporate, customers• NAS Configurations (QNAP, Synology,WD)• Develop and implement IT security policies and procedures to ensure data and systems\' confidentiality, integrity, and availability. Received positive feedback from clients for providing exceptional technical support• Install, Manage Time attendance and access control management systems, including BioStar,BioTime and ZKT