Thomas Nusspickel

About Thomas Nusspickel

With over three decades of leadership in financial services, I currently serve as Chief Operating Officer at UGA Finance, a prominent Point-of-Sale and Direct-to-Consumer lender. My focus lies in overseeing nationwide servicing and collections operations, ensuring regulatory compliance, and driving customer satisfaction through innovative solutions. My expertise encompasses strategic implementation of domestic and nearshore contact centers, customer experience optimization, collections management, and workflow enhancements. At UGA Finance, I work collaboratively to deliver exceptional service to customers and merchant partners while maintaining operational excellence and fostering strong industry partnerships.

Experience

1. Chief Operating Officer

   Uga Finance

   Jan 2026 — Present · Dallas, MO

   UGA Finance is a leading consumer finance company with nearly five decades of expertise in delivering innovative point-of-sale lending solutions to merchants, borrowers, and institutional partners, alongside direct-to-consumer loan products. Established in Carlsbad, California in 1974, our foundation is built on industry innovation, regulatory compliance, and enduring partnerships. Today, headquartered in Parkville, Missouri, we operate a nationwide platform supported by 180+ active licenses, three strategic bank partnerships, and a comprehensive footprint spanning loan origination, servicing, portfolio purchasing, debt acquisition, and recovery.As Chief Operating Officer, Tom oversees all servicing and collections operations across three divisions: UGA Finance, Universal Account Servicing, and Omega RMS. With service centers located in Parkville, MO (Kansas City) and the Dominican Republic, UGA and its subsidiaries are positioned for significant growth. Tom’s leadership is focused on leveraging technology and delivering innovative solutions that empower our teams, enhance client and merchant partner experiences, and drive exceptional results.

Education

• MIT Sloan School of Management

  Artificial Intelligence

• Berklee College of Music

  Music Business

• University of Delaware

  Business Administration

Skills

• Analytics
• Account Management
• Online Advertising
• Call Center
• Credit Cards
• Portfolio Management
• Customer Experience
• Start-Ups
• Loans
• Software
• Strategic Partnerships
• Loan Servicing
• Management
• Team Building
• Negotiation
• Leadership
• Project Management
• Sales
• Mergers & Acquisitions
• Relationship Management
• Outsourcing
• Training
• New Business Development
• Banking
• Risk Management
• Mortgage Lending
• Business Process Improvement
• Forecasting
• Compliance
• Call Centers
• Business Development
• Credit Analysis
• Financial Analysis
• Financial Services
• Crm
• Credit
• Executive Management
• Operations Management
• Accounts Receivable
• Loss Mitigation