Nusrat S.
Customer Success Consultant @OneTrust
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WORK HISTORY
Customer Success Consultant @OneTrust
London, GB
Build out high touch communication plans and drive adoption, support in best practices, carry out Subscription Review (Health Checks) to optimise usage and demonstrate value (ROI) • Engaging with and presenting to stakeholders (including ‘C-Suite’) across their life cycle - through onboarding, delivery, business-as-usual, renewal & identifying upselling opportunities • Project Management & Project Delivery • Troubleshooting and escalating customer needs/issues to appropriate departments - working collaboratively and cross-functionally • Proactive contribution towards methodology development and process design
EDUCATION
The University of Huddersfield
Bachelor of Science (B.Sc.), Human/Medical Genetics, 2.1
ABOUT NUSRAT S.
I am enthusiastic about learning new concepts, working on the newest technology, building relationships around a product or service, and demonstrating the value thereby. I am a Customer Success Manager who started in SaaS as a high performing ADR. I am always interested to hear about opportunities that combine the worlds of relationship management, strategic thinking and problem solving in Software as a Service and Technology overall. I am keen to improve processes, learn from and conquer challenges – either by working independently or as a team. I am always eager to learn so that I can improve and be the best version of myself, but also train other colleagues to enable success. As I was born and brought up in Vienna – one of the most beautiful cities in the world - I speak German fluently. In my free time, I love to go on long walks, exploring nature and city. I am also passionate about helping other people and contributing to the community.
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