Nusrat Jahan

Associate Merchandiser @Tj Maxx & Homegoods

Manhattan, NY, US

Resolved 50+ daily customer inquiries, boosting team efficiency by 20% and managed challenging situations to ensure positive outcomes for all parties. Processed $700 in daily transactions with 100% accuracy, also managed inventory for 100+ products, contributing to a 10% increase in annual revenue.Handled 15-20 customers per hour during peak times while juggling 5-7 tasks, reduced customer wait times by 30% by implementing a new workflow, mastered 4 store functions (cashier, stock associate, floor sales, and order fulfillment) in 2 months, managed multiple sections of the store, consistently meeting company standards.

The City College of New York (CUNY)

B.A.