Nurina Paskaline Cindy Putri
Customer Service & Project Lead @SLB
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WORK HISTORY
Customer Service & Project Lead @SLB
Dual hat, as a Customer Service Lead, my main duties are:•Leading a highly skilled team on customer service department that handles customer open orders and product deliverables• Overseeing large scale product delivery that mostly to fulfill complex well installation for SLB field location worldwide.•Set targets and monitor the performance metrics of highly professional individuals to further achieve aggregate department goals. The performance metrics will include but are not limited to On Time Shipment, Lead Time Reduction and Quote Accuracy.•Managing balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.•Enforces company policies and procedures. and as a Manara Project Lead :•Coordinating with cross-function team to make sure all parties are on track with project requirements, deadlines, and schedules whilst remain in synergy.•Provide accurate, consistent and optimized prediction of resources & plant capacity, based on forecasted short/mid/long term demand. •Costing and update in SAP business systems to ensure product cost relevancy with market.
EDUCATION
Universitas Diponegoro
Bachelor's degree
ABOUT NURINA PASKALINE CINDY PUTRI
Customer Service & Manara Project Lead at Completions Houston Product Center
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