Nupur Kadakia
Software QA & Agile Delivery Manager | AI-Powered Quality Strategy • Process Optimization • Cross-Functional Team Leadership
- Role
- Senior Manager, Support Engineering & Escalations at Pathful Inc
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Nupur Kadakia
I’m a QA Manager with 17+ years of experience leading quality engineering for SaaS and…
Experience
Senior Manager, Support Engineering & Escalations
Feb 2025 — Present
Built the QA organization from the ground up, aligning processes, tooling, and collaboration with Product, Engineering, and Support—achieving 35% increase in test coverage within 90 days.• Managed and mentored QA team, driving engagement, performance, and delivery excellence.• Designed and implemented an accessibility testing framework using Cypress and TestRigor (WCAG A & AA) with both manual and automated validation via JAWS, UserWay, and component-level testing.• Integrated Cypress + Testmo into CI/CD pipelines, improving build validation speed by 40% and reducing production defects.• Pioneered AI-driven quality initiatives using Claude and ChatGPT for RCA, sentiment analysis, and predictive defect detection—boosting QA coverage by 40%.• Developed executive dashboards for SLA tracking, escalation visibility, and QA KPI reporting to improve leadership decision-making.• Led critical escalation management, coordinating across Product, Engineering, and Customer Success to ensure rapid resolution of high-impact issues.
Education
The University of Texas at Arlington - College of Business
Bachelor's degree
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