Nupur Chauhan
Lead Major incident Manager II Crises Management || Problem Management
- Role
- Lead Major Incident Manager at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nupur Chauhan
Currently handling a team of 10 individuals major incident managers. About myself, I am a…
Experience
Lead Major Incident Manager
Aug 2023 — Present · Hyderabad, IN
Leading a team of SPOCs for critical incident updates, bridge facilitation, and resolution coordination. Ensures that team adhere to SLAs; conducted MIRs and post-incident reviews. Led cross-functional teams for faster incident resolution and RCA completion. Maintained knowledge base and process documentation.
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