Nupur Agarwal

About Nupur Agarwal

7 years of business analyst expertise in IT.• Served as a liaison with stakeholders and the technical team in anticipating requirements and developing system.• Efficient in formulating functional specifications (FS), workflow, business rules, use cases, software requirement specification (SRS), a Change request (CR) and Requirement Traceability Matrix (RTM)• Worked in healthcare, Retail and Insurance. Familiarity with EMR, E-commerce and Insurance Management systems.• Extensive experience in documentation of User Requirements, as well as organizing interviews, user meetings, workshops, JAD sessions, and requirement elicitation sessions.• Wholesome experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis• Created a variety of project deliverables and uploaded them to Confluence.• Used ERPs(SAP and Dynamics 365), Jira, SQL, Salesforce, SharePoint, Visio, MS-Office extensively.• Made use of Power BI and Tableau to discover powerful business insights.• Collaborated with QA team to run test cases and provide feedback on defects.• Facilitated User Acceptance Testing (UAT) sessions and provided support in creating user manuals for customers.• Developed and nurtured valuable business relationships with various client teams to process and support requirements, develop tactical and strategic plans to implement technology solutions, and effectively manage client expectations.• Excels at operating in a fast-paced technical environment• Used a combination of business expertise, technological proficiency, andstrategic analysis to offer innovative solutions to pressing business issues.• Proven ability to communicate with business teams, programmers, andtechnical employees at all levels.• Strong project process comprehension, aptitude for problem-solving afteranalyzing business issues• Able to establish and maintain fruitful working relationships with those insideand outside the company as well as in autonomous and team settings.• Conducted reverse and forward mapping between the two standards andrecorded the necessary modifications

Experience

1. Business Analyst Product Owner

   Skyward Specialty Insurance

   Apr 2024 — Present

Education

• Dr. Bhim Rao Ambedkar University, Agra

  Master of Commerce, Applied Business Economics

• Northeastern Illinois University

  Certified Business Analyst, Business Analysis