Nupur Gopali
Product @Acko| Previously at Upstox and Fidelity Investments
- Role
- Ai Product Manager at Acko
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nupur Gopali
Product Manager with experience building data-driven fintech products across trading…
Experience
Ai Product Manager
Jan 2025 — Present · Bengaluru, IN
Worked on building a RAG-based LLM chatbot from early discovery to launch. The chatbot now handles 40K+ customer queries every month, resolves 82% of queries automatically, and reduces support costs by ₹XX L per month.• Helped launch an AI-powered CRM with call-reason prediction, reducing agent onboarding time from 3 months to 1 month and improving agent productivity by 20%.• Working on modernizing the IVR system by introducing a voicebot with human handoff, improving query routing and reducing the need for manual agent support.• Built an LLM-as-a-judge evaluation system to analyze chatbot conversations and highlight SOP, knowledge, and data gaps, enabling faster improvements to chatbot responses.• Collaborated with engineering, design, and analytics teams to prioritize features and improve the overall customer support product.
Education
Dayanand Anglo Vedic (DAV) Public School
Higher Secondary School
2016 — 2018
Vellore Institute of Technology
Bachelor's degree
2018 — 2022
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