Nupoor Thakkar

Manager @Soul Foods Group

Toronto, ON, CA

Lead a team of 15+ staff, overseeing daily operations, scheduling, budgeting, and customer satisfaction in a high-volume restaurant environmentImplemented digital inventory and shift scheduling tools, improving staff efficiency and reducing labor costs by 10%Initiated process improvement initiatives (e.g, SOP documentation, new onboarding workflows) to enhance operational consistency and training effectivenessCoordinated weekly performance review meetings and used Excel dashboards for labor, sales, and expense trackingCollaborated with upper management to forecast sales, analyze trends, and create data-driven action plansApplied Agile principles by organizing team standups, assigning tasks using Trello, and ensuring continuous workflow improvementSupported cross-functional communication between kitchen, front-of-house, and suppliers to maintain service quality

George Brown College

Postgraduate Certification

Conestoga College

Postgraduate Diploma

CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY

Bachelor of Technology - BTech