Miguel Reis

Senior Training Specialist - Customer Success Team @STACK Construction Technologies

Montreal, QC, CA

This position involved a combination of conducting customer training, managing customer success, supporting product development, and representing the company publicly.• Delivered multilingual training on Stack Takeoff & Estimating/Build & Operate platforms, enhancing client proficiency. • Contributed to new customer acquisition by presenting compelling trade-focused demonstrations. • Proactively communicated customer insights (issues and opportunities) to Customer Success Managers. • Provided continuous training and support on-site & remote to optimize customer engagement and success with STACK. • Supported Customer Success and Support teams with advanced technical troubleshooting. • Partnered with Customer Success Managers to identify and pursue opportunities for improved onboarding, account growth, and revenue generation. • Increased client retention by clearly articulating the value of new features and ensuring effective adoption. • Identified and escalated product limitations affecting customers, to the product team. • Stayed current on STACK\'s evolving features through continuous education and participation in testing. Corporate Projects• Developed engaging French and English instructional STACK B&O video content for clients, utilizing innovative AI-powered TTS and voice cloning. • Represented STACK at industry events across Canada, promoting brand awareness and generating leads.• As the key point of contact for the Canadian Wellness and Security Committee, I contributed to the employee well-being and safety initiatives and enhance employee engagement through involvement in organizing Canadian company events.