Nuno Hopping Santos
Senior Bpr Program Manager, Applecare Technologies @Apple
Signup · Get unlimited contacts
WORK HISTORY
Senior Bpr Program Manager, Applecare Technologies @Apple
Bay, CA, US
Leading business process re-engineering for AppleCare\'s product portfolio, ensuring seamless cross-functional execution from concept through global launch- Lead end-to-end product validation testing for a multi-million-dollar subscription product — independently defining approach and driving flawless cross-functional execution- Own BPR for new product introduction across the full development lifecycle, aligning operations, engineering, and merchandising stakeholders from concept through launch- Mentor new team members on validation testing, accelerating onboarding and reinforcing a culture of inclusion and knowledge-sharing.
EDUCATION
UCSC Silicon Valley Extension
Project and Program Manager Certificate
University of Lisbon
Bachelor of Science - BS
University of California, Berkeley, Haas School of Business
Leading Complex Projects
SKILLS
ABOUT NUNO HOPPING SANTOS
Over the past 15+ years at Apple, I\'ve had the privilege of leading retail operations and program management across four countries and 500+ stores — from the shop floor to the global stage.My career has followed an unusual arc: I started as a Specialist in retail, grew into senior store leadership managing ~500 employees at one of Apple\'s highest-grossing locations, then transitioned into global program management — first leading strategic execution for Apple\'s worldwide retail network, and now driving business process re-engineering for AppleCare Technologies.What connects it all is a passion for building systems that scale. Whether it was designing a global store performance framework, leading COVID-19 operational continuity across 526 stores, or defining the validation approach for a multi-million-dollar subscription product — I thrive in ambiguity and focus on driving clarity, alignment, and execution across complex, cross-functional environments.I\'m an early adopter of AI and emerging technologies, integrating them into workflows to multiply impact. I lead with inclusion, having coached 50+ employees into promotions and built cultures where diverse teams deliver their best work. What I bring: Merchandising execution · Global program management · Data-driven strategy · Cross-functional influence without authority · Scalable management systems Languages: English · Portuguese (native) · SpanishI\'m always open to conversations about retail transformation, operational excellence, and the intersection of technology and human-centered leadership. Feel free to connect.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.