Nuno Pires
Service Manager at Reiser
- Role
- Service Manager at Reiser
- Location
- North Dartmouth, MA, US
- LinkedIn followers
- 500 followers
About Nuno Pires
Proficient on technical platforms, administration tools, and network protocols. 10…
Experience
Service Manager
Jul 2014 — Present · Canton, MA, US
Responsible for managing a team of field service technicians, ensuring that installations, service calls and our Customers are being taken care of within a defined territory.Essential Functions• Ensure that all service issues are dealt with in a timely manner.• Fully understand what steps need to be taken on every service call.• Understand that each contact with a customer should result in a better relationship with that customer.• Work to build the relationship between customer and Reiser.• Be proactive when engineers are in need of support.• Fully understand the capabilities of all Technicians.• Provide continuous feedback to the Technician regarding performance.• Work with the Director of Service to set up training for Technicians.• Appropriately balance workloads and time off for each Technician.• Fully understand all office SOPs.• Fully understand the needs of the region and assist in recruiting the right people.• Attempt to solve all service issues over the phone.• Use the contact with the customer to better the relationship.• On-call emergency work can be expected 7 days a week. A cell phone is provided and is required.
Education
Northeastern University
BS, Electrical Eng.
1999 — 2002
Escola Industrial Afonso Domingues
Associate of Science (AS), Electronics and Communications Engineering
1990 — 1994
New England Tech
AS Electronics, Cience
1995 — 1997
Skills
- Program Management
- Process Engineering
- Lean Manufacturing
- Hardware
- Engineering Management
- Automation
- Cross-Functional Team Leadership
- Parker Inverters Certification
- Dyna Power Inverters Certifications
- Continuous Improvement
- Engineering
- Electronics
- Semiconductors
- Quality System
- Integration
- Crm Enviroments: Sales Force, Clarify, Siegel, Tigerpaw
- Field Service
- Manufacturing
- Photovoltaics
- Microsoft Office
- Spc
- Troubleshooting
- Abb Inverter Ceritfication
- R&D
- Technical Writing
- Solar Energy
- Product Management
- Test Equipment
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