Nu Nguyen
QA & Training Lead @ Wayve
- Role
- Us Qa & Training Lead at Wayve
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
Experience
Us Qa & Training Lead
Apr 2024 — Present · Sunnyvale, CA, US
Maintain a focus on driver training and quality assurance, safety, and compliance- Develop and implement training programs, including feature-specific training like steering bias adjustments, to enhance operator performance and vehicle safety- Oversee the quality assurance process by managing and standardizing the training and performance evaluations of Vehicle Safety Operators (VSOs)- Ensure consistency in intervention practices by analyzing intervention variability metrics (e.g, interventions per kilometer) and establishing benchmarks- Review QA Coordinators’ training sessions and feedback on VSOs to ensure alignment with established standards, including drive and video evaluations- Collaborate with cross-functional teams to document processes, establish guidelines for scalability (e.g, expansion into new regions like Germany), and improve operational consistency
Education
University of Maryland University College
Bachelor of Science - BS
2016 — 2020
Mission College
Computer Software Engineering
2014 — 2016
Skills
- Barista
- Customer Satisfaction
- Social Media
- Microsoft Office
- Sales
- Customer Service
- Quality Assurance
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