Nicole M. Thompson
Business Controls & Reporting Manager at PenFed Credit Union
- Role
- Business Controls & Reporting Manager at PenFed Credit Union
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Nicole M. Thompson
Risk Manager with extensive experience in mortgage and bank operations. Expert in risk assessment, identifying operational risk, establishing solid controls and performing internal testing. Successful in collaborating with multiple business leaders to ensure policy and procedures are compliant and align with regulatory requirements. Proven track record in managing processes, performing root cause analysis and identifying process gaps. Skilled at leading and motivating teams, delivering quality results and meeting company and department goals. Certified Scrum Master (CSM) and SLQ2CQ Process Manager (includes Six Sigma Lean).
Experience
Business Controls & Reporting Manager
Oct 2019 — Present
Education
Hampton University
Bachelor of Arts, Political Science
1988 — 1992
Shippensburg University of Pennsylvania
Masters of Arts, Public Administration
1993 — 1995
Skills
- Mortgage Underwriting
- Training
- Mortgage Lending
- Portfolio Management
- Vendor Management
- Mortgage Servicing
- Management
- Mortgage Banking
- Credit
- Financial Services
- Banking
- Risk Management
- Process Improvement
- Office 365
- Visio
- Customer Service
- Quality Assurance
- First Time Home Buyers
- Loan Auditing
- Credit Risk
- Leadership
- Residential Mortgages
- Loan Origination
- Strategy
- Analysis
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