Nikki Smith

About Nikki Smith

Currently: Programming Analyst at SoftLite Windows & Doors, creating applications that optimize manufacturing workflows and reporting.I transform operational chaos into streamlined, profitable systems.With 20+ years bridging the gap between business operations and technology, I design and build solutions that eliminate inefficiencies, automate manual processes, and deliver measurable ROI. My work has:→ Recovered $400K+ in revenue through automated audit systems→ Reduced manufacturing downtime by 20% with custom CMMS implementation → Saved 400+ labor hours annually through real-time data automation→ Increased P&L revenue by $1.2M across logistics operationsWhat I do- Translate complex business needs into technical solutions that actually get used- Design and develop custom applications (PHP, SQL, MySQL) for manufacturing and operations- Build Power BI dashboards and analytics that drive better decisions- Implement and optimize systems (CMMS, ERP, workflow automation)- Bridge the gap between operations teams and IT departmentsMy approach: I don\'t just analyze problems—I build solutions. From requirements gathering to deployment, I own the full lifecycle and focus on practical, high-impact results.Technical expertise: PHP, SQL, Power BI, MySQL, AS400, R, HTML, CSS, JavaScript, ERP systems, process automationEnterprise Systems: While my solutions are built with modern web technologies rather than proprietary platforms, I deliver functionality comparable to SAP MES, Oracle manufacturing modules, and enterprise workflow automation - at a fraction of the implementation cost. I specialize in custom integration, real-time data processing, and embedded analytics for manufacturing environments.Industries: Manufacturing, Logistics, Operations, Supply ChainCertifications: Google Data Analytics, Lean Six Sigma Green Belt Open to consulting opportunities and full-time roles in Business Systems Analysis, Process Improvement, and Manufacturing Systems.

Experience

1. Senior Continuous Improvement Specialist

   Softlite Windows & Doors

   Feb 2019 — Present · Streetsboro, OH, US

   I design and build custom applications that solve real operational problems in a high-volume manufacturing environment.Key Projects & Business Impact: Custom CMMS SystemBuilt machine uptime/downtime tracking software from scratch, reducing unplanned downtime by 20% across 4 facilities. System alerts maintenance teams via iPad when machines have issues and includes predictive maintenance, parts inventory, and reporting functions. Vinyl Scrap Tracking Application Eliminated production delays by creating real-time scrap level tracking across all production lines. Supply chain can now monitor inventory by color and profile via touch screens at each line, preventing part shortages. Automated Reporting InfrastructureReplaced manual paper-based shop floor data collection with digital touch screen stations and real-time dashboards, saving 400+ labor hours annually and improving scheduler efficiency. Paper Elimination Project (In Progress)Currently implementing digital saw ticket system projected to save 2+ hours daily for scheduling team.Technical Environment: PHP, SQL, MySQL, AS400, HTML, CSS, JavaScript, QLIK, touch screen interfacesRole: Requirements gathering → System design → Full-stack development → User training → Ongoing optimization

Education

• DeVry University

  Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

  2005 — 2013

Skills

• Truckload
• Supply Chain Management
• Supply Chain
• Logistics
• Customs Regulations
• Freight
• Transportation
• Project Management
• Management
• International Logistics
• Warehousing
• Microsoft Excel
• Ltl
• Warehouse Operations
• Supply Chain Optimization
• Logistics Management
• Container
• 3pl
• Dispatching
• Ltl Shipping
• Operations Management
• Customer Service
• Shipping
• Data Analytics
• Transportation Management
• Third-Party Logistics (3pl)
• Microsoft Office
• Inventory Management
• Inventory Control
• Trucking