Natasha Skaalrud
Sr. Customer Success Manager at Black Duck
- Role
- Sr Customer Success Manager at Black Duck
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Natasha Skaalrud
Accomplished and results-driven Customer Success leader with 8+ years in SaaS, managingmultimillion-dollar portfolios. Expertise in cross-functional collaboration, customer advocacy, anddriving adoption to fuel revenue growth. Strong ability to analyze challenges and synthesize recommendations for action. Leadership experience through customer success, sales, and coachingsailing.
Experience
Sr Customer Success Manager
Oct 2024 — Present · Marriottsville, MD, US
The customer\'s primary point of contact throughout the entire customer life cycle (new customer adoption, proficiency, expansion, renewal). Develop and maintain strong relationships at all levels within the customer organization. Partner with sales to identify new business opportunities for expanding the footprint.Managing 55 accounts worth around $7 million ACV. Driving successful adoption through regular touch points, training, and development of best practices to create incremental value. Advocating for the customers by working cross-functionally within Black Duck.
Education
St. Mary's College of Maryland
Economics, Minoring in Environmental Studies
2012 — 2016
Skills
- Research
- Microsoft Powerpoint
- Management
- Teamwork
- Leadership
- Fundraising
- Certified Us Sailing Instructor, Level 1
- Customer Service
- Microsoft Word
- Public Speaking
- Microsoft Office
- Event Planning
- Powerpoint
- Microsoft Excel
- Social Media
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