Natalia S.
Director, Cloud Finops & Platform Strategy @IHG Hotels & Resorts
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WORK HISTORY
Director, Cloud Finops & Platform Strategy @IHG Hotels & Resorts
Appointed to establish and lead a new cross-cloud FinOps practice following a comprehensive internal FinOps maturity assessment I led, which identified critical gaps in cost visibility, governance, and accountability. Formalized a FinOps governance framework that aligns cloud financial management with business strategy, cost governance, operational excellence, and the FinOps Foundation. Spearheaded the deployment of a new FinOps tool (Vantage) and standardized automated reporting, implementing a cost alerting strategy, and spend anomaly detection. Led a cross-functional initiative to improve cloud tagging hygiene, aligning efforts with data cleanup objectives to enable accurate chargeback/showback modeling. Delivered executive dashboards and governance reports, providing actionable insights on cost trends, optimization opportunities. Partnered with AWS on their Cloud Financial Management Maturity Assessment, benchmarking our capabilities against industry peers and identifying high-impact improvement areas. Established a centralized ServiceNow Hub at IHG, integrating an Organizational Change Management (OCM) story to drive platform awareness, adoption, and strategic alignment across the business. Led and delivered a cross-functional roadshow, showcasing the ServiceNow Hub and its capabilities to business units globally, increasing platform visibility and stakeholder buy-in. Developed tailored training paths aligned to IHG-specific personas and user roles, enhancing relevance and engagement for platform users. Documented current module adoption and created a visual roadmap for future ServiceNow expansion opportunities.
EDUCATION
Georgia State University - J. Mack Robinson College of Business
Bachelor of Arts - BA, Computer Information Systems
ABOUT NATALIA S.
Forward-thinking, seasoned professional passionate about driving organizational excellence through innovation and collaboration. Backed by a proven track record of success in leading transformative initiatives across diverse industries. Strategic Leadership: Dedicated to orchestrating initiatives that propel organizations forward. By leveraging my expertise in technology and project management, I guide teams through complex challenges to achieve transformative outcomes. Collaborative Approach: Collaboration is at the core of my leadership philosophy. I thrive on bringing together internal resources, partners, and stakeholders to achieve shared objectives, fostering an environment where every voice is valued and heard. Culture of Excellence: I am deeply passionate about fostering a culture of continuous improvement, service excellence, and joint accountability. By leading by example, I instill confidence and enthusiasm in global teams to surpass business goals and drive organizational success.Key skills include:Establishing Key Alliances and PartnershipsProduct Management & StrategyStrategic Planning and Execution Cross-Functional Collaboration & InnovationProblem-Solving & Solution DeliveryPioneering Complex and Large-Scale ProjectsFostering Team Accountability and Consensus Process Improvements and Gap Assessments Governance, Risk & ComplianceBi-lingual, Fluent in English and SpanishServiceNow Governance and Enablement
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