Niki Sargent

Global Partner Success, Program Manager @insightsoftware

ST

I currently lead strategic initiatives across Customer Success, Partner Success, and post-acquisition integration—operating at a senior level to align customer value with long-term growth.• Designed and launched a Global Partner Success Program across 4 business units, supporting 24+ SaaS products and 2,400+ global partners.• Led a team of 9 CSMs managing $60M+ in ARR; achieved 113.4% Retained ARR through value realization strategies and success planning.• Directed Customer Success for 6 post-acquisition integrations, from due diligence to go-live; maintained >93% customer retention throughout.• Built scalable forecasting, playbooks, and onboarding processes adopted across cross-functional GTM teams.• Drove uplift negotiations and team coaching, leading to a 0.77% increase in ARR uplift within 90 days.• Presented VOC insights and QBR strategy to the ELT for 4 products, influencing product roadmap and CS strategy.• Delivered internal enablement sessions to employees on Customer Success innovation and growth strategy