Neeraj Kumar
Business Analyst | IIM Alumnus | Python, SQL, MS Office, Data Visualization
- Role
- Business Analyst - Manager at HDFC Bank
- Location
- Ghaziabad, IN
- LinkedIn followers
- 500 followers
About Neeraj Kumar
Neeraj is a dynamic and highly motivated Business Analyst with a proven track record of…
Experience
Business Analyst - Manager
Jun 2023 — Present · Delhi, IN
Empowered stakeholders with actionable insights by developing interactive dashboards that visualized KPIs in real-time. Utilized data visualization techniques to present complex financial data in a clear and understandable format.• Enhanced data migration and integration by leveraging SQL to analyze source data and ensure accurate mapping to standardized interfaces. This ensured smooth data migration for implementing new solutions.• Enhanced debt recovery processes by leading a cross-functional team in analyzing behavior and identifying key trends. This resulted in a 15% increase in write-off recovery rate.• Improved fees collection by 20% through data segmentation techniques. Analyzed payment trends with the team to identify customer segments and develop targeted communication strategies, leading to increased collection efficiency.• Streamlined recovery workflows by leading the development of data-driven communication protocols. This collaboration reduced the average resolution time for recovery cases by 10% by optimizing communication.• Proactively identified potential losses by analyzing financial data and detecting a 3% portfolio decline in specific region. Further investigation revealed a regulatory change, allowing for timely adjustments.• Increased operational efficiency by leading the automation of data extraction and report generation using Python, Saved 20 hours/week. This initiative improved data accuracy while also streamlining reporting processes.• Reduced customer delinquency by 12% through data analysis of customer transactions. Led the team in building predictive models to identify high-risk customers, enabling proactive interventions and preventive measures.
Education
Indian Institute of Management Sirmaur
Master of Business Administration - MBA
2021 — 2023
Guru Gobind Singh Indraprastha University
Bachelor's degree
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