Nathalie Rierson

About Nathalie Rierson

As a Lead Customer Success Manager at Dynatrace for over three years, I collaborate with top-tier enterprise clients to deliver measurable ROI and align solutions with their strategic business outcomes. Leveraging the Dynatrace Software Intelligence Platform, our team ensures seamless user adoption and engagement across multiple business lines while fostering strong, results-driven relationships. With a customer-first mindset and a focus on actionable insights, I work alongside cross-functional teams to empower enterprises with advanced observability and monitoring capabilities. These tailored strategies help clients navigate competitive markets confidently, ensuring loyalty, retention, and sustained success in their ecosystems.

Experience

1. Lead Customer Success Manager

   Dynatrace

   Apr 2022 — Present · Greensboro, NC, US

   2025 CSM People Choice Award2025 Transformational Customer ValueAs a Lead Customer Success Manager, my primary responsibility involves cultivating enduring business relationships across multiple Lines of Business (LoB). I achieve this by driving user adoption, closely monitoring engagement, and providing unwavering support to our Strategic Dynatrace Premium customers within the top 5% tier. My ultimate goal is to ensure our valued clients achieve measurable ROI and attain their desired business outcomes.In summary, my role combines business acumen, relationship-building skills, and a customer-first mindset to drive success for our customers and our organization.Dynatrace is a global technology company that provides a unified observability and security platform designed to monitor, analyze, and optimize the performance of applications, infrastructure, and user experiences across complex, modern IT environments.Observability Platform: AI-Powered Insights: Automation & DevOps: Security:Digital Experience Monitoring:

Education

• CEGEP Champlain St. Lawrence

  Class of 1989, Business Administration and Marketing

Skills

• Software as a Service (Saas)
• Business Development
• Business Intelligence
• Software Industry
• Sales Operations
• Professional Services
• Channel Partners
• Business Intelligence Tools
• Network Integration
• Pre-Sales
• Software Licensing
• Sap Products
• Microsoft Excel
• Sap / Oracle Software Reporting Analytics / Excel & Access Base
• Networking
• Enterprise Solution Sales
• Sap
• Saas
• Account Management
• Crm
• Oracle E-Business Suite
• Solution Selling
• Erp/Crm
• Sap Erp
• Microsoft Technologies
• Bilingual (English / French)
• Selling
• Telecommunications
• Integration
• National Field Sales
• Finance
• Sales Process
• Analytics
• Sales
• Management
• Customer Oriented
• Epm
• Key Account Management
• Salesforce.com
• Enterprise Software