Nancy Flowers
CX Strategist | VoC Expert | Marketing Professional | Brand Builder | Loyalty Specialist | Customer Champion | Transformational Leader
- Role
- Vice President of Customer Experience at Voya Financial
- Location
- Traverse City, MI, US
- LinkedIn followers
- 500 followers
About Nancy Flowers
Forward-thinking customer strategy leader with extensive experience driving world-class marketing, engagement, and client experience programs. The keys to my success are an insatiable curiosity about people, a passion for learning, and the desire to make a difference. Throughout my career, I have led companywide strategic initiatives, developed and launched new products, and created client experience and engagement programs that deliver industry-leading Net Promoter Scores (NPS), retention, and growth. I am a skilled collaborator, champion for change, lifelong learner, and darn fun to work with.
Experience
Vice President of Customer Experience
Oct 2023 — Present · US
Responsible for delivering on Voya\'s Customer Experience aspirations. Leading a team of experienced directors and consultants focused on optimizing the customer journey for Voya\'s key customer segments. Together we develop and execute strategies that drive customer and employee satisfaction, improve effectiveness, and maximize growth. Leading customer initiatives and collaborating across the business to develop solutions that deliver positive business outcomes and support Voya\'s vision: Clearing your path to financial confidence and a more fulfilling life.
Education
McDaniel College
Bachelor of Arts (B.A.), Marketing and Communications
Skills
- Management
- Team Building
- Advertising
- New Business Development
- Market Research
- Account Management
- Microsoft Office
- Sales
- Strategic Planning
- Research
- Business Strategy
- Marketing Strategy
- Marketing
- Customer Relations
- Strategy
- Product Development
- Project Management
- Marketing Communications
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.