Nrapendra Pratap Sharma

About Nrapendra Pratap Sharma

Strategic and hands-on technology leader with 14+ years of experience driving innovation, engineering excellence, and digital transformation in the global banking and financial services industry. Proven ability to lead large cross-functional teams, design enterprise-scale solutions, and execute modernization and automation initiatives that deliver tangible business value. Adept in cloud strategy, telephony engineering, platform re-engineering, and automation with deep expertise across modern technology stacks and global delivery models. Recognized for operational excellence, outcome-driven leadership, and a collaborative “lead-by-example” style.

Experience

1. Vice President (Voice Automation)

   Citi

   May 2021 — Present · IN

   Setup new Tactical Automation Development Department from root-up for Global Voice Infra(Global Voice Operations).Design, Develop and Deliver business and support automation using various voice vendors like Avaya, Nice, Cisco and genesys.Utilizing full strength of spring/java to deliver Automation web apps. also occasional use of vb scripting, python, shell scripting etc.Working in collaboration with Global Head, Directors and Support Managers to drive the efforts in right direction and to get end user reviews of product.Analyzing and designing custom metrics for data reporting dashboards.Full stack development, web services development, REST/SOAP, code review, microservices.Converting business requirements into tech specs while collaborating with various stakeholders, product owner etc.

Education

• Uttar Pradesh Technical University

  B.Tech, Computer Science and Engineering

  2006 — 2010

• Symbiosis Centre for Distance Learning

  Executive MBA, Information Technology

Skills

• C++
• Cti
• Team Management
• Ms Vc++
• Contact Centre Technology
• Linux
• Management
• Call Processing
• Unix
• Requirements Analysis
• Troubleshooting
• Telephony
• Genesys
• Intelligent Call Routing
• Genesys Framework
• Visual Studio