Praveen Kumar Nama
Customer Success | B2B | SaaS | worxogo | IIT Madras
- Role
- Lead Customer Success at worxogo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Praveen Kumar Nama
Customers need Success – that’s where I come inHold engineering degree from IIT Madras & work for SaaS start-up(s) to quickly uncover a customer’s pain point and identify data-driven strategic solutions & drive them towards success during their journey with the product & make them realize maximum ROI for the subscriptions.Currently pursuing the opportunity at worxogo to help the customers through their journey with the AI/ML-based persuasive tech product built with the Nobel Prize-winning concept “Nudge Theory” using Neuro Economics & Behavioural Design to nudge sellers, customer support & back office to improve productivity.Took self-initiative to conceptualize & advance the customer support function by leveraging the best products available in the market.Previously helped customers at IPAC Consulting in building strategies & executing them for the successDuring my journey at IIT Madras exhibited leadership roles as a General Secretary, Core Team member (Saarang 17) to help the student community with the pressing issues & provide a first-class experience to participants in Saarang 17. Please DM, if you are interested & want to talk regarding Customer Success, Field Sales Force Management, SaaS market, Nudge Theory.
Experience
Lead Customer Success
Jun 2023 — Present
Education
Narayana Junior College - India
Intermediate Education, Physical Sciences
2010 — 2012
Indian Institute of Technology, Madras
Bachelor's degree, Chemical Engineering
2013 — 2017
Jawahar Navodaya Vidyalaya(JNV),Kadapa
Secondary Education
2006 — 2010
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