Nicholas Poole

About Nicholas Poole

I am a CIO with Technology focus with over 15 years of experience driving innovation, operational excellence, and digital transformation across diverse industries including Telecommunications, Retail (CPG & Warehouse Management), Financial Services, Airport & Airline Operations, Cyber Risk Services, and Non-Profit sectors.Throughout my career, I’ve led global teams, modernized enterprise systems, and delivered large-scale technology initiatives that align IT strategy with business growth and customer outcomes. My leadership approach blends technical depth with strategic foresight bridging operations, product, and innovation to create measurable impact.I’m passionate about empowering organizations to reimagine what’s possible through technology building resilient systems, high-performing teams, and sustainable value for customers and communities.Core Strengths & Certifications:Technology Strategy | Risk Management | Contracts & Procurement | Enterprise Rollouts | Cybersecurity & Cloud TransformationAWS Certified | Certified Scrum Professional (CSP)| ITIL V3 | PMP | Six Sigma Black Belt (CSSBB)| Lean Product & Release Management

Experience

1. Multiple Location Owner

   Xponential Fitness

   Mar 2023 — Present

   As the Owner and Operator of multiple StretchLab Studios, a leading brand under Xponential Fitness, I oversee all aspects of strategic planning, human resources, and full operations for multiple locations. My focus is on delivering exceptional service, maintaining high membership retention, and fostering a motivated and high-performing team. Proven experience in owning and operating multiple fitness or wellness studios, within a franchise model.Skills:• Strategic Leadership: Develop and implement business strategies that drive growth and profitability across multiple StretchLab studios.• Operations Management: Oversee daily operations, ensuring smooth functionality and consistency in service across all studios.• Membership Retention: Achieve and maintain a 92% membership retention rate through personalized customer engagement and effective membership management strategies.• Financial Oversight: Manage budgets, financial reporting, and resource allocation to maximize profitability and operational efficiency.• Marketing & Sales: Collaborate with marketing teams to develop local campaigns that drive membership growth and studio visibility.• Customer Service: Maintain a customer-centric culture, ensuring a 5-star experience for all members and guests.

Education

• IE Business School

  Global Leadership, Innovation & Technology

• Georgia Southern University

  MB

• Georgia Southern University

  Bachelor of Science - BS

• Northwestern University - Kellogg School of Management

  Masters of Science Information Systems, Computer Science and Information Systems

• Brown University

  Master of Science - MS, Engineering Technology - MTL

Skills

• Cross-Functional Team Leadership
• Clarity
• Sdlc
• Infrastructure Solutions
• Management
• Pmo
• Pmp
• Certified Scrum Professional (Csp)
• Leadership
• Iterative Methodologies
• Ms Project
• Agile Project Management
• Team Leadership
• Product Manangement
• Vendor Management
• Six Sigma
• Microsoft Certified Professional
• Resource Management
• Itil Certified
• Fms
• Microsoft Project
• Visio
• Sap Erp
• Strategic Planning
• Program Management
• Integration
• Project Portfolio Management
• Project Server
• Project Management
• Safe
• Iterative Design
• Software Development Life Cycle (Sdlc)
• Certified Scrum Master Csm
• Procurement
• Lean Management
• Release Management
• Executive Management
• Project Management Office (Pmo)
• IT Service Management
• Sap