Nikki P.

User Experience Research | Product Strategy | Stakeholder Relations | Project Management | Strategic Planning and Innovation | Complex Problem-solving | Cross-functional Collaboration

Role
Director of User Experience Research at Liberty Mutual Insurance
Location
Seattle, WA, US
LinkedIn followers
500 followers
Research & DevelopmentView LinkedIn profile

About Nikki P.

I\'m an accomplished UX Researcher bringing extensive experience in investigating emerging technologies, business messaging, productivity tools, and gaming experiences. I\'m passionate about collecting customer insights to understand true needs and motivations that drive innovation and enable stakeholders to build meaningful experiences. I\'ve collaborated with cross-functional teams by owning research programs that balance business requirements and product strategy with customer goals and needs.

Experience

  1. Director of User Experience Research

    Liberty Mutual Insurance

    Jul 2025 — Present

Education

  • University of Washington

    Master of Science (M.S.)

    2012 — 2014

  • University of Washington

    Bachelor of Science (B.S.)

Skills

  • Ekg
  • Injectable
  • Medicine
  • Healthcare
  • User Experience
  • Vital Signs
  • User Research
  • Usability Testing
  • Human Computer Interaction
  • Ethnography
  • Grounded Theory
  • Paper Prototyping
  • Card Sorting
  • Ehr
  • Data Analysis
  • Hipaa
  • Cpr Certified
  • User-Centered Design
  • Rapid Prototyping
  • Persona
  • Usability
  • User Experience Design
  • Qualitative Research
  • Heuristic Evaluation
  • User Interface Design

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Nikki P. — Director of User Experience Research at Liberty Mutual Insurance in Seattle, WA, US | Unifers