Natheesh Parameshvaran

Technical Analyst @Southlake Health

Newmarket, ON, CA

Providing second level support and escalation for critical healthcare IT systems, ensuring smooth hospital operations and high quality patient care. I troubleshoot, optimize, and maintain clinical and administrative applications, while collaborating with IT teams and vendors to resolve complex technical issues efficiently.Key Responsibilities & Achievements:Provide second level support and escalation for hardware, software, and network issues across hospital systems.Support clinical and administrative applications, including electronic health records (EHR), ensuring reliable workflows for patient care.Manage Windows and macOS environments, Active Directory, Exchange, and enterprise applications.Monitor and optimize system performance to minimize downtime and improve user experience.Collaborate with IT teams and vendors on system updates, patches, and new technology implementations.Ensure compliance with healthcare IT privacy and security standards (PHIPA/HIPAA).Contribute to process improvements, documentation, and knowledge sharing to enhance team efficiency.

Toronto Metropolitan University

BComm.