Novdeep Kour
Sales Support Specialist
- Role
- Sales Support Specialist at Cision
- Location
- Jammu & Kashmir, IN
- LinkedIn followers
- 500 followers
Experience
Sales Support Specialist
Nov 2023 — Present
Contract Management: Ensured accurate billing by reviewing service/product records in alignment with agreed terms.Invoice Generation & Accuracy: Collaborated cross-functionally to generate error-free invoices daily, ensuring compliance with customer contracts and agreements.Billing Inquiry Resolution: Addressed and resolved billing-related inquiries from both internal teams and providing timely and accurate responses.Escalation & Issue Resolution: Managed and triaged billing issues, escalating as necessary, and maintaining thorough documentation for efficient resolution.SLA Adherence: Ensured all billing processes met established Service Level Agreements (SLAs), promptly escalating issues to ensure timely resolution.Month-End Closing & Reporting: Supported month-end close activities, ensuring accuracy and timely submission.
Education
Desh Bhagat University
M.sc
2017 — 2019
University of Kashmir
Bsc
2014 — 2017
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