Novaneeth S S

Technical Support Engineer | WebToffee

Role: Technical Support Engineer at Mozilor
Location: Kochi, KL, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Technical Support Engineer
Mozilor
Aug 2023 — Present · Kozhikode, IN
Acting as a bridge between customers and the development team for the WebToffee Accounting Circle plugin, gathering user feedback, tracking feature requests, escalating bug reports through Jira, and collaborating with stakeholders to prioritize and implement enhancements that align with user needs and product goals.Contributing to sprint meetings by presenting customer insights, including support cycle metrics and refund data, to drive informed product improvement decisions.Partnered with the technical content writer to suggest knowledge-based articles and documentation improvements, enhancing customer self-service capabilities.

Contact information

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•••••@mozilor.com
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Current company

Mozilor

Technology; Information and Internet · 121 employees · Founded 2017 · Wolverton Mill, United Kingdom

Mozilor is a technology company that builds products to simplify work. Founded in 2017, Mozilor has developed three innovative product lines with a global presence - CookieYes, WebToffee and WebYes. From Toyota, Reuters, KFC, Dominos, CNBC, Hilton and Renault to small businesses and startups, over 1.5 million websites rely on Mozilor to develop transformative customer experiences. We are leader in the global privacy space with the highest market share in cookie compliance technology. Mozilor has built industry-leading products ranging from e-commerce add-ons, plugins, Shopify apps and SaaS applications. Mozilor started as a one-person endeavour by Anvar TK and has grown to a team of 100+ people working from multiple time zones in over 10+ cities including London, Bangalore, Mumbai, Cochin and Calicut. From recent graduates to professionals who’ve worked with the biggest names in tech, Mozilor’s team includes a diverse bunch of people who have found a place to build meaningful products. Domain expertise: Consent Management Platform, Cookie Compliance Technology, WooCommerce Plugins, WordPress Plugins, Shopify Apps, Web Accessibility, Website Audit

mozilor.com

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