Nov Castro

Healthcare Consultant @Vital Payments

Developed and maintained Resolute PB/HB configurations, ensuring accurate claims processing and revenue cycle efficiency-Configured and optimized Epic Cadence scheduling workflows, including template creation, provider schedules, and appointment rules-Managed system implementations and upgrades across hospitals and multi-specialty clinics, optimizing operations, clinical documentation and revenue cycle processes-Conducted integrated and user acceptance testing (UAT) to validate system functionality and ensure smooth go-live process and/or build updates and epic release notes-Led Epic documentation optimization for urgent care, podiatry, urology, internal medicine clinics and hospitals; implemented Smart phrases, lists, and sets to provide personalization reduce clicks and improve provider efficiency in workflow-Designed and implemented cross-EHR migrations (Cerner-epic), including data validation, workflow redesign, and provider retraining-Increased revenue 30% by identifying missed codes, treatments, and payer program opportunities-Reduced denials by 45% by redesigning front-end workflows and aligning EHR documentation with billing criteria-Cut documentation time by 50% through reusable template libraries and Smart Tool, lists and sets integration-Reduced staff turnover by 25% with improved onboarding and optimized role-based documentation workflows-Increased client retention by 14% through KPI-driven reporting tools measuring performance across clinical, billing, and staff engagement-Trained over staff on Epic and other systems, supporting go-lives, workflow optimization, and role-based use-Collaborated with clinicians and IT to test EHR builds, resolve configuration errors, and support pre- and post-go-live phases across multi-specialty practices