Noufia Najeeb

Claims Agent @Global Excel Management Inc

Windsor, ON, CA

Provide accurate and complete information regarding travel insurance coverage provided bythe insured’s policy by utilizing appropriate resources.• Handle, communicate, and exchange sensitive and confidential information in a professionalmanner, adhering to both company customer service guidelines and legislated privacystandards.• Authorize medical consultations and testing per guidelines.• Refer the insured to the most appropriate provider (telemedicine, clinic, emergency room,specialist, etc.) when applicable.• Coordinate direct billing with medical providers by sending the appropriate insurancedocuments as required.• Ensure appropriate processes are followed to prompt further action by Case Managementon more serious medical cases.• Outbound communication to health care facilities/providers, clients, insurance providers,and other stakeholders to collect information related to travel insurance claims whenrequired.• Communicate with clients, facilities, insurance partners, and other stakeholders.