Joe White

Client Account Manager - North America @The DDC Group

Evergreen, CO, US

Client-facing role overseeing high-priority accounts across North America and global markets, with a focus on revenue growth, operational excellence, and strategic relationship management. Act as a trusted advisor and lead coordinator between DDC’s delivery teams and client stakeholders.• Consistently drive revenue growth by identifying upselling opportunities, expanding service offerings, and strengthening long-term client partnerships.• Delivered in new revenue from existing clients within 6 months (2025) by proactively recommending solutions aligned with client objectives.• Achieved year-over-year revenue growth within existing client base:13%(2023), 47%(2024), 46%(2025).• Lead cross-functional, multinational teams across multiple time zones to ensure exceptional service delivery and SLA performance.• Conduct strategic business reviews, analyzing usage trends and uncovering opportunities for efficiency and service enhancements.• Collaborate with internal Process Excellence Group (PEG) to implement initiatives that improve quality, streamline workflows, and reduce client-side costs.• Maintain deep understanding of client operations and industry trends to position DDC as a proactive, value-added partner.• Serve as the primary escalation point, managing complex challenges and ensuring satisfaction across a portfolio of high-value accounts.

Gainesville State College

Associate of Arts (A.A.)

Georgia Gwinnett College

Bachelor of Applied Science (B.A.Sc.)