Natasha Ospina Duque
CUSTOMER SUCCESS MANAGER
- Role
- Customer Success Manager at JULIUS Connected 2 Grow
- Location
- Andover, MA, US
- LinkedIn followers
- 500 followers
About Natasha Ospina Duque
As a highly specialized social communicator, I stand out in driving commercial growth, particularly in the field of advertising agencies. My strategic approach focuses on leadership, negotiation and the development of commercial strategies, aimed at the expansion both nationally and internationally of accounts, brands and companies in various sectors. My robust experience supports my ability to generate impact and concrete results, as well as establish strong relationships with key clients. I am committed to providing my experience and strategic insight to enhance your team\'s success in this dynamic world of media.
Experience
Customer Success Manager
Sep 2023 — Present · Medellín, CO
Julius is a digital-centric advertising agency with a unique focus on generating and solving marketing and communication strategies through the integration of three key dimensions: strategy, creativity, and technology. Specializing in catering to large and mid-sized companies with a presence in Miami, Mexico, Spain, and Colombia, Julius stands out as a dynamic force in the ever-evolving realm of digital advertising.As the Customer Success Manager at Julius, I play a pivotal role in the agency\'s success. Charged with the responsibility of ensuring client satisfaction, driving growth, and facilitating cross-selling opportunities, I lead a team of account executives- Crafting growth strategies for clients- Addressing and managing client crises- Providing leadership and support to the account executives handling client interactions- Presenting management reports on performance, improvements, and growth to organizational leaders - Generating financial and administrative reports- Cultivating high-level relationships with diverse clients- Implementing negotiation strategies- Crafting comprehensive commercial proposals.
Education
EAFIT
Comunicadora Social
2005 — 2009
University of Miami
Bachelor of Business Administration - BBA
2015 — 2017
Skills
- Illustrator
- Drupal
- Microsoft Office
- Sharepoint
- Photoshop
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