Noshin Sharmili
Client Engagement Associate @TraknProtect
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WORK HISTORY
Client Engagement Associate @TraknProtect
Act as the primary point of contact for onboarding new clients, leading end-to-end implementation through HubSpot until full launch (project management responsibilities comprising ~80% of the role).Manage customer support tickets via Jira Service Desk, ensuring SLA compliance and prompt resolution.Build and deliver monthly Active Client reports in Power BI, providing actionable insights into performance and engagement.Conduct Quatarly check-ins with clients to maintain strong relationships and proactively address evolving business needs.Oversee hardware installation schedules and coordinate with field teams to ensure seamless deployments.Provide Tier 1 technical support to diagnose and resolve customer issues (~20% of the role).
EDUCATION
University of North Texas
Bachelor of Science - BS, Business Computer Information System (BCIS)
Collin College
Associate of Science - AS, Computer and Information Sciences, General
ABOUT NOSHIN SHARMILI
OBJECTIVE:Experienced professional with 4+ years in logistics, supply chain, and marketing, looking to leverage data analysis and client engagement strategies in a role that enhances operational performance. Committed to optimizing processes, ensuring data accuracy, and supporting business growth.SUMMARY OF QUALIFICATIONS:• Sales Analytics • Data Visualization• Client Engagement• Process Automation• Project Execution• Cross-functional LeadershipTechnical Skills:• Software: o Power BI, Excel, Alteryx, Power Automate, Salesforce, MySQL, HubSpot, Jira, Google Doco MS Office: Advanced Excel (Data modeling and analysis, Dashboard Creation, DAX, Data validation, Pivot tables & charts), MS Project, SharePoint, Access, PowerPoint, Word, Outlook, OneNote, Teams • Soft Skills: o Project Management, Six Sigma, Agile, Customer Success, Cross-functional Team Leadership, Presentation, Employee training, Problem Solving, Public speaking
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