Jalen J.
Information Technology Specialist @IntellaTriage
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WORK HISTORY
Information Technology Specialist @IntellaTriage
Provides technical support and troubleshooting assistance to 300+ nurses spread across the United States.• Responds promptly to support tickets and issues (HubSpot), resolving problems efficiently to minimize downtime and disruptions• Helped develop and refine processes for a rapidly growing company specifically around the onboarding and offboarding of employees.• Responsible for maintainingM365 & Microsoft Entra ID (formally Azure AD) for the entire enterprise.• Responsible for and managed all remote endpoint devices using Microsoft Intune and Datto RMM.• Maintains accurate and up-to-date documentation of system configurations, troubleshooting procedures, and other relevant processes to facilitate knowledge sharing and continuity(Confluence).
EDUCATION
Per Scholas
Information Technology
Georgia State University
B.I.S, Clinical Informatics
ABOUT JALEN J.
Excels in delivering top-tier client support while spearheading transformative change and…
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