Norm Smith
Program Director @Imagine Communications
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WORK HISTORY
Program Director @Imagine Communications
Atlanta, GA, US
Developed and implemented program goals and objectives, established specific and measurable outcomes aligned with program mission to optimize the master control room operations. • Recognized execution risks, prioritized and developed supporting mitigation plans. • Scheduled and led collaborative staff/client meetings to discuss innovative ideas and update participants on program details and milestones. • Monitored program performance to identify areas for improvement. • Maintained program schedule, budget, & milestone status tracking/reporting and weekly progress metrics using Jira software & Salesforce project management tools. • Communicated daily with ESPN client stakeholders, updating them on progress to build support for this multi-year program. • Monitored contract compliance and acceptance criteria. • Supervised program staff, managing and evaluating performance to provide high-quality services to program participants.
EDUCATION
George Mason University
Master of Business Administration (M.B.A.)
University of Pennsylvania - The Wharton School
Bachelor’s Degree
ABOUT NORM SMITH
A Dynamic leader with a proven track record of successfully managing complex projects, key initiatives, and achieving desired business objectives. Highly skilled in developing and executing strategies, managing budgets, resources, and leading cross-functional teams. Consistently produces tangible business outcomes that exceed expectations. Has extensive experience in Program Leadership, Systems Integration, Business Transformations, and Professional Services based upon a successful career as a partner at Andersen Consulting (now Accenture) for 16 years. Most recent leadership position has been with a leading media technology solutions provider (Imagine Communications) servicing the media & entertainment global industry and implementing a major multi-year program for ESPN.
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