Norm Hutton

About Norm Hutton

As a seasoned hospitality and operations leader, I specialize in driving performance, profitability and guest satisfaction across diverse hotel portfolios. With a proven track record in operational excellence, I align strategy with execution to deliver measurable results. Whether optimizing service standards, improving efficiency or enhancing the guest experience.I thrive on building strong teams, mentoring leaders, and fostering a culture of accountability and innovation. My expertise spans multi-property oversight, P&L management, staff development, vendor relations and brand compliance. I am passionate about creating environments where both employees and guests feel valued, leading to long-term success and growth.What drives me most is transforming challenges into opportunities, streamlining processes, elevating service and ensuring every property under my leadership reaches its full potential.

Experience

1. Director of Operations

   Sonesta International Hotels

   Nov 2025 — Present · Irvine, CA, US

Education

• California State University, Long Beach

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  2003 — 2007

Skills

• Opera
• Hospitality
• Microsoft Office
• Housekeeping
• Tourism
• Pre-Opening
• Revenue Analysis
• Rooms Division
• Property Management Systems
• Resorts
• Front Office
• Sales Management
• Management
• Hotel Management
• Guest Service Management
• Hotels
• Event Management
• Food & Beverage
• Customer Service
• Hospitality Industry
• Customer Satisfaction
• Timeshare
• Opening Hotels
• Time Management
• Hospitality Management