Norma Poon
Director of Operations & Major Retail Accounts at Sirio North America, Inc.
- Role
- Director of Operations & Major Retail Accounts at Sirio North America, Inc
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Norma Poon
I’m constantly looking for opportunities to learn and grow - it gives me a jolt of joy…
Experience
Director of Operations & Major Retail Accounts
Oct 2020 — Present · CA, US
Pillar #1: Account Management- Bridging communications between big box retailers and global manufacturers to meet inventory deadlines and sales projections- Planning marketing and seasonal promotions to drive sales volume and brand awareness- Identifying effective trends in the home improvement market to best pivot the overall business- Building and nourishing buyer relationships to strategize Sirio’s product portfolio according to each retailer’s customer base and customer need- Successfully launching exclusive brands on The Home Depot (ecom) and Lowe’s Home Improvement in 2023 (ecom)- Revamped exclusive partnerships with Wayfair’s specialty retail brands (Joss & Main, AllModern and Birchlane)- Working collaboratively with product development teams to design in-trend patio furniture for each retail brands- Currently overseeing 5 active retail accounts (Costco, The Home Depot, Wayfair, Bed Bath & Beyond and Lowe’s Home Improvement).Pillar #2: Starsong Direct-to-Consumer Branding- Rebranding and redesigning Starsong & Co furniture online store (Sirio’s private label)- Launching new online store prioritizing better shop experience through enhancing website layout- Increasing store visits and click % by aligning social media engagements and advertising strategies.Pillar #3: Customer Service Experience- Scripting and launching a customer service training guide with a focus on FAQs and product questions- Training and onboarding customer service representatives to best care for our customers- Streamlining communication with customer service team and overseas Quality Control team to ensure relevant product / customer concerns are answered in a timely manner.Pillar #4: Company Operations- Receiving certification on Cal OSHA Preventative Training- Working collaboratively with warehouse managers to upkeep existing company Injury and Illness Prevention Program
Skills
- Online Advertising
- Event Planning
- Microsoft Word
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Public Relations
- Apparel
- Photoshop
- Merchandising
- Social Networking
- Final Cut Pro
- Fashion Illustration
- Translation
- Social Media
- Research
- Video Production
- Teamwork
- Retail
- Adobe Photoshop
- Fashion Design
- Video Editing
- Cision
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